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Privacy Policy

Last updated: September 2026

1. Data Controller

Michi is operated by Nefra, Inc., a Delaware corporation registered in the United States.

For users in the European Economic Area (EEA), the data controller for your personal data is Sila Technologies B.V., Antwerp, Belgium, an affiliated entity of Nefra, Inc.

Contact for privacy matters: privacy@michiplatform.com

Users in the EEA have the right to lodge a complaint with their local data protection authority. The lead supervisory authority for Sila Technologies B.V. is the Belgian Data Protection Authority (GBA/APD) — https://www.gegevensbeschermingsautoriteit.be

2. What data we collect

  • 2.1 Account data: name, work email address, company name, job title, password (hashed, never stored in plaintext).
  • 2.2 Profile data: avatar image, communication preferences, notification settings.
  • 2.3 Relationship data you enter: contact records, company profiles, notes, meeting transcripts, tasks, pipeline stages, grant information, and any other content you add to Michi.
  • 2.4 Usage data: pages visited, features used, session duration, browser type, operating system, IP address.
  • 2.5 Communications: support messages, feedback, and emails you send to us.
  • 2.6 Payment data: billing address and payment method details (processed by Stripe; we do not store card numbers).
  • 2.7 Cookies and tracking: see Section 8 — Cookies.

3. Lawful basis and purpose

We process your personal data on the following legal bases under GDPR Article 6:

Performance of contract (Art. 6(1)(b)):

  • Providing, maintaining, and improving the Michi platform
  • Processing payments and managing your subscription
  • Sending transactional emails (account confirmations, password resets, billing receipts)

Legitimate interests (Art. 6(1)(f)):

  • Product analytics to understand how features are used and improve the platform
  • Security monitoring and fraud prevention
  • Error tracking and performance monitoring

Consent (Art. 6(1)(a)):

  • Analytics and session recording cookies (where you have given consent via our cookie banner)
  • Marketing communications (where you have opted in)

Legal obligation (Art. 6(1)(c)):

  • Retaining financial records for Belgian tax law
  • Responding to lawful requests from supervisory authorities

4. How we share your data

We do not sell your personal data. We share data only with:

  • 4.1 Subprocessors: third-party services we use to deliver the platform. A full list is available at michiplatform.com/dpa#subprocessors. Key subprocessors: Supabase (database, EU), Anthropic (AI processing, US), Stripe (payments, US), Resend (email, US), PostHog (analytics, EU), Crisp (support, EU), Google/GA4 (analytics, US), Sentry (error tracking, US), Vercel (hosting, US).
  • 4.2 Professional advisers: lawyers, accountants, and auditors bound by confidentiality obligations.
  • 4.3 Law enforcement: where required by applicable law or to protect the rights, property, or safety of Michi, our users, or the public.
  • 4.4 Business transfers: in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

5. International transfers

Several of our subprocessors are located outside the European Economic Area (EEA), including in the United States. We ensure these transfers are lawful by relying on:

  • European Commission Standard Contractual Clauses (SCCs) where the recipient is not covered by an adequacy decision
  • The EU–US Data Privacy Framework where applicable

We maintain a record of all international transfers and the safeguards applied to each.

Data Residency

All customer data is stored exclusively on servers located in the European Union (Frankfurt, Germany). Your data is never transferred outside the European Union without appropriate safeguards in place.

6. Data retention

  • Account and profile data: retained for the duration of your subscription plus 30 days (to allow account recovery), then permanently deleted.
  • Relationship data (contacts, notes, transcripts, etc.): retained while your subscription is active. Soft-deleted records are permanently deleted after 30 days. When an owner deletes the organisation, its records are permanently deleted after a 30 day grace period. Deleting your individual account erases the data that is yours (your transcripts, the mailboxes and calendars you connected and what was synced from them, your AI chat and tool results, your preferences and profile, and your sign-in) and leaves the organisation’s shared records in place. Your name stays on records your team keeps.
  • Usage and analytics data: aggregated after 12 months; individual session data deleted after 90 days.
  • Financial records: retained for 10 years, as Belgian accounting law requires.
  • Support communications: retained for 3 years.

7. Your rights

Under GDPR, you have the right to:

  • Access: request a copy of the personal data we hold about you
  • Rectification: correct inaccurate or incomplete data
  • Erasure: request deletion of your personal data (“right to be forgotten”)
  • Restriction: request that we limit how we process your data
  • Portability: receive your data in a structured, machine-readable format
  • Objection: object to processing based on legitimate interests
  • Withdraw consent: where processing is based on consent

To exercise any of these rights, email support@michiplatform.com. We will respond within 30 days. You also have the right to lodge a complaint with the GBA/APD at any time.

Note: You can export your data and request deletion directly from Settings → Data & Privacy inside the Michi platform.

9. Security

We implement appropriate technical and organisational measures to protect your personal data, including: encryption at rest and in transit (TLS 1.2+), row-level security on our database, hashed passwords, regular security reviews, and access controls limiting who can view personal data.

10. Children

Michi is not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.

11. Changes to this policy

We may update this policy from time to time. We will notify registered users of material changes by email. The “last updated” date at the top of this page reflects the most recent revision. Continued use of the platform after changes constitutes acceptance.

Governing law

This Privacy Policy is governed by the laws of the State of Delaware for users outside the EEA, and by applicable Belgian and EU law (including GDPR) for users within the European Economic Area.

12. Contact

For privacy questions or data subject requests, contact privacy@michiplatform.com.

Nefra, Inc.
1 Sansome Street
San Francisco, CA 94104
United States

EU data controller: Sila Technologies B.V., Antwerp, Belgium.